If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at firstname.lastname@example.org.
Please note: Orders CANNOT be changed, modified, or canceled after checkout!
Merchandise may be returned for ONLINE STORE CREDIT only 30 days from the day your order has shipped. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
Only one coupon code per order will be accepted.
If you purchase an item with a discount of 30% or more or purchase an item in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us.
Custom Made Items
All monogrammed, vinyl, or graphic tee orders are customized and made to order. These orders may take up to 7-10 business days to process and be ready for shipment, no matter which shipping method is chosen. (During the holiday season, this may take longer due to high order volume.)
Standard Shipping within the United States is $5.95+ dependent upon weight. Shipping prices to Canada are based on the total weight of the order and begin at $9.95USD. At this time, we do not ship to other countries.
We do offer free shipping on orders that are over $75 within the United States..
Standard shipping orders take 2-5 business days to be processed and packaged before they are shipped out of our warehouse.
SimpLee Sweet Boutique is NOT responsible for:
Delays with carrier shipping
International Duties or Customs charges
Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers:
International USPS: 1-800-222-1811
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 2-5 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
SimpLee Sweet Boutique
131 Union St.
Batavia, NY 14020
START A RETURN HERE: http://simpleesweetboutique.returnscenter.com
The following items are all FINAL sale and cannot be returned:
Monogrammed / Custom Items
Accessories (including Tote Bags, Coolers, Hats, Jewelry, Purses, Sunglasses, Hair Accessories, and Scarves)
Super Deals, Doorbusters, Flash Sales, Clearance, Sales, and Items with Discounts of 30% or more
All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
Merchandise may be returned only within 30 days from the day your order has shipped. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
The customer is responsible for all return shipping costs, unless they use the return portal, then $5 will be deducted from their store credit. We recommend using a shipping method that provides a tracking number for your reference. Only orders placed within the continental U.S with be qualified for a return shipping label through our returns portal.
Please allow 3-4 business days for us to receive your return, and 7-10 business days to process your return.
If approved for a return, a confirmation will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.